Last Updated: 31 March 2025

1. Introduction

Welcome to TopCloud. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (https://topcloud.co) and interact with our services, particularly through our contact form.  

2. Information We Collect

  • Contact Form Submissions: When you submit a contact form on our website, we collect the information you provide, which may include your name, email address, phone number, and any other details you choose to share in your message.  
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. Specifically, we use:
    • Google Analytics: This service helps us understand website traffic and user behavior. It may collect data such as your IP address, browser type, and pages visited.
    • Facebook Pixel: This tool allows us to track conversions from Facebook ads and optimize our marketing efforts. It may collect information about your browsing activity on our website.

3. Use of Your Information

We use the information we collect for the following purposes:

  • Responding to Inquiries: To respond to your questions and requests submitted through our contact form.
  • Website Analytics: To analyze website traffic and user behavior to improve our website and services.
  • Marketing and Advertising: To track conversions from Facebook ads and optimize our marketing campaigns.

4. Data Retention

  • Contact Form Data: We retain contact form submissions for one year from the date of submission. After this period, the data will be securely deleted.
  • Cookie Data: The retention period for cookies varies depending on the specific cookie. Google Analytics and Facebook Pixel have their own retention policies, which you can review on their respective websites.

5. Cookies and Tracking Technologies

  • Google Analytics: We use Google Analytics to collect and analyze website traffic. You can learn more about Google’s privacy practices and opt-out of data collection by visiting Google’s Privacy Policy and Ads Settings.
  • Facebook Pixel: We use the Facebook Pixel to track conversions and optimize our Facebook ads. You can learn more about Facebook’s privacy practices and manage your ad preferences by visiting Facebook’s Data Policy and Ad Preferences.
  • Cookie Management: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect your browsing experience.  

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is entirely secure, and we cannot guarantee the absolute security of your data.  

7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.  

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us using the contact information provided below.  

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.  

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:  

  • Email: [email protected]
  • LINE@: @topcloud
  • Phone: (+66)02-114-8182
  • Address: 99/86 Moo 2 Boonyakorn Village 1, Khlong Hok, Khlong Luang, Pathum Thani 12120

Important Notes:

  • Legal Compliance: Ensure that this policy complies with all applicable privacy laws, such as GDPR, CCPA, and others relevant to your location and target audience.
  • Cookie Consent: Implement a cookie consent banner or pop-up on your website to inform users about the cookies you use and obtain their consent before placing non-essential cookies.
  • Regular Updates: Review and update this privacy policy regularly to reflect any changes in your data practices or legal requirements.
  • Consult Legal Counsel: It’s always a good idea to consult with a legal professional to ensure that your privacy policy is accurate and compliant.